Refund Policy
Effective Date: 19 December, 2024
At Paoverse, we want you to be delighted with your purchase. If you are not completely satisfied, we鈥檙e here to help. Please read our refund policy carefully to understand your rights and our obligations.
1. Eligibility for Refunds
1.1 To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
1.2 Refund requests must be made within 7 days of receiving your item.
1.3 Certain items, such as custom or personalized products, are non-refundable unless they arrive damaged or defective.
2. Non-Refundable Items
2.1 The following items are not eligible for refunds:
- Gift cards.
- Downloadable digital products.
- Items marked as final sale.
2.2 If you order a physical item but select the "Digital Free Shipping" option ($0 shipping), we will not ship your order. Refunds for such orders are not guaranteed and will be reviewed on a case-by-case basis.
3. Refund Process
3.1 To initiate a refund, please contact us at [email protected] with your order number and a description of the issue.
3.2 Once your request is approved, we will provide instructions on how to return the item, if necessary.
3.3 After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
4. Refunds for Damaged or Defective Items
4.1 If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order details.
4.2 We will provide a replacement or refund at no additional cost.
5. Refund Method
5.1 Approved refunds will be processed using your original payment method.
5.2 Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
6. Shipping Costs
6.1 Original shipping costs are non-refundable.
6.2 If returning an item, you are responsible for covering the return shipping costs unless the item was damaged, defective, or incorrect.
7. Exceptions
7.1 Refunds may not be provided for:
- Items that show signs of use or damage caused by the customer.
- Refund requests made after the eligibility window has passed.
- Orders for physical items where "Digital Free Shipping" was selected.
8. Contact Us
If you have any questions or concerns about our refund policy, please reach out to us at:
Email: [email protected]